Privacy Policy





EvenFlow Plumbing & Heating is committed to protecting the privacy and security of your personal information. We take care to protect the privacy of our customers and users of our products and or services that communicate online or offline with us, over the phone, through our websites and social media platforms.

We have developed this privacy policy to inform you of the data we collect, what we do with your information, what we do to keep it secure as well as the rights and choices you have over your personal information.


We only collect information that we know we will genuinely use and in accordance with the General Data Protection Regulation (GDPR). The type of information that we will collect on you, and you voluntarily provide to us on this website includes:

  • Your      full name
  • Your      address
  • Your      telephone number(s)
  • Your      Email address
  • Your      IP address at the time
  • The      time and date of when you submitted information
  • The      corresponding statement that you consented to

We may extend this information to include your purchases, services used, records of conversations and agreements and payment transactions.

You are under no statutory or contractual requirement or obligation to provide us with your personal information; however we require at least the information above in to deal with you as a prospect or customer in an efficient and effective manner.

The legal basis for processing your data is based on your vital interest that we will have requested at the point the information was initially provided, therefore we will not store, process or transfer your data outside the parties detailed below unless we have an appropriate lawful reason to do so.

The primary instance where our website will ask you for personally identifiable information is our contact form. Upon completion, you will be asked to consent to our data processing policy which is outlined within this document.

Once submitted, your information will be processed and forwarded to us within a single email sent by the website application. All of the information that you submit will be stored within our website’s database. This information is stored securely and privately and is protected by security measures outlined in this policy.


  • To      contact you, following your enquiry, reply to any questions, suggestions,      issues or complaints you have contacted us about;
  • Make      available our products and services to you
  • Process      your orders
  • Take      payment from you or issue a refund
  • For      statistical analysis and to get feedback from you about our websites, other      services and activities
  • To      power our security measures and services so you can safely access our      website 
  • Help      us understand more about you as a customer and the services you use, so we      can serve you better
  • Contact      you about products and services from us
  • Provide      you with online advertising and promotions
  • Help      answer your questions and solve any issues you have


We may share your personal data with other organisations in the following circumstances:

If the law or a public authority says we must
If we need to share personal data in order to establish, exercise or defend our legal rights (this includes providing personal data to others for the purposes of preventing fraud and reducing credit risk); or
All the information we share will be collected and anonymised, so neither you nor any of your devices can be identified from it.


From time to time we may send you relevant offers and news about our business, products and services by email, but only if you have consented to receive these marketing communications.

When interacting with our website, you may be asked if you’d like to sign-up to receive our email marketing communications and will you be asked explicitly to opt-in to receiving these.

You can change your Email Marketing subscription anytime by contacting us via the details at the end of this policy.


You have the right to access the personal information that we hold about you by making a request. This is sometimes termed a ‘Subject Access Request’. If we agree that we are obliged to provide personal information to you (or someone else on your behalf), we will provide it to free of charge and endeavour to do so within 30 days from when your identity has been confirmed.

We will ask for proof of identity and sufficient information about your interactions with us so we can locate your personal information.

If any of the personal information we hold about you is inaccurate or out of date, you may ask us to correct it.

You have the right to object to us processing your personal information if we are not entitled to use it any more, to have your information deleted if we are keeping it too long or have its processing restricted in certain circumstances.

The Information Commissioner’s Office (ICO) regulates data protection and privacy matters in the UK. Information is accessible to consumers on their website and they ensure that the registered details of all data controllers such as ourselves are available publicly.

You can make a complaint to the ICO at any time about the way we use your information. However, we hope that you would consider raising any issue or complaint you have with us first. Your satisfaction is extremely important to us, and we will always do our utmost to solve any problems you may have.

If you would like to exercise any of these above rights, please contact us via the details listed at the end of this policy.


We retain a record of your personal information in order to provide a high quality and consistent service. We will always retain your personal information in accordance with the General Data Protection Regulation (GDPR) and never retain your information for longer than is necessary. Unless otherwise required by law, your data will be stored for a period of 2 years after our last contact with you at which point it will be permanently deleted. 


When using this website, you may be able to share information through social networks. For example, when you ‘like’, ‘share’ or review our Services. When doing this, your personal information may be visible to the providers of those social networks and/or their other users. Please remember it is your responsibility to set appropriate privacy settings on your social network accounts so you are comfortable with how your information is used and shared on them.


Data security is of great importance to us and to protect your data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure your collected data.

We take security measures to protect your information including:

  • Limiting      access to our buildings 
  • Implementing      access controls to our information technology
  • We      use appropriate procedures and technical security measures (including      strict encryption, anonymisation and archiving techniques) to safeguard      your information across all our computer systems, networks, offices and      stores.
  • Never      asking you to disclose your own passwords,
  • Advising      you never to enter your account number or password into an email or after      following a link from an email.
  • HTTPS – This website is secured via Hyper Text Transfer      Protocol Secure (HTTPS). It means all communications between your browser      and this website are securely encrypted. This means that even if somebody      managed to intercept the connection, they would not be able to decrypt any      of the data which passes between you and the website.
  • Web Application Maintenance – we regularly monitor the      security of this website and consistently update the core CMS platform and      supporting extensions and plugins.
  • PCI-DSS Compliant Server –The Payment Card Industry      Data Security Standard (PCI DSS) applies to companies of any size that      accept credit card payments.


Cookies are small pieces of data, stored in text files, that are stored on your computer or other device when a website is loaded within your chosen browser. They are widely used to ‘remember’ you and your preferences, either for a single visit (through a ’session cookie’) or for multiple repeat visits (using a ‘persistent cookie’). They ensure a consistent and efficient experience for visitors, and perform essential functions such as allowing users to register and remain logged in. Cookies may be set by the site that you are visiting (known as ‘first party cookies’), or by other websites who serve up content on that site (‘third party cookies’).

“Strictly necessary” cookies are essential for this website to perform its basic functions. These include those required to allow registered users to authenticate and perform account related functions, as well as to save the contents of virtual ‘carts’ on sites that have an e-commerce functionality.


If you would like to exercise one of your rights as set out earlier in this policy, or you have a question or a complaint about this policy or the way your personal information is processed, please contact us by one of the following means:

Assigned Data Protection Officer: Phillip Durrant
By email:
By post: 28 Simborough Way, Market Harborough, Leicestershire, LE16 7XS

Thank you for taking the time to read our Privacy Policy.

EvenFlow Plumbing & Heating.

This Policy was last updated on 31st March 2019